Terms of Service

By accessing or using NeuroDesk ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms apply to all users, including business owners, their employees, and any party accessing the platform on their behalf.

NeuroDesk provides managed technology services that may include websites, business communications, CRM and lead workflows, AI-assisted reception or chat, Google review automation, custom software, managed IT, and connected home or business systems. The exact services, features, support, usage, deliverables, and exclusions for a client are defined in the applicable proposal, order, statement of work, or service agreement.

When a configured service includes an account, you must provide accurate information and protect account credentials. You are responsible for activity performed through your authorized users and must notify support@neurodesk.co if you suspect unauthorized access. Some managed services do not require a client account. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of your business.

Service scope is defined in the applicable written agreement. Some services depend on client-supplied content, approvals, access, equipment, connectivity, third-party accounts, or regulatory notices. Timelines are estimates unless a written agreement states otherwise. Changes to scope, integrations, usage, support, or deliverables may require written approval and may affect fees or timing. NeuroDesk may replace or modify underlying technology where reasonably necessary to maintain security, supportability, or service quality.

Subscription periods, project fees, deposits, usage charges, equipment costs, third-party charges, taxes, and payment schedules are defined in the applicable written agreement. Unless that agreement states otherwise, fees already earned or costs already incurred are non-refundable except where required by law. If you believe a charge is incorrect, contact billing@neurodesk.co promptly so it can be reviewed.

Changes, renewal, cancellation, transition assistance, and end-of-service access are governed by the applicable written agreement. Ending one service does not automatically cancel other active services. NeuroDesk may suspend or limit a service for non-payment, unlawful or abusive use, security risk, material breach, or a condition that could harm a client, end user, third party, or system. We will provide notice where reasonably practicable.

By using the Service, you agree to: - Provide accurate information and obtain any notices, permissions, and consent required for the data, communications, calls, messages, automation, recording, or marketing you ask us to process - Maintain appropriate human oversight for AI-assisted interactions, replies, routing, booking, exceptions, complaints, and urgent situations - Not use the Service to send spam, unsolicited messages, or content that violates any law or regulation - Not impersonate any person or business, or misrepresent your affiliation with any entity - Not attempt to reverse engineer, hack, or interfere with the platform or its infrastructure - Comply with Google's terms of service and review policies. Review solicitation must be genuine; incentivizing or fabricating reviews is prohibited - Maintain accurate billing information and ensure your payment method remains valid

The Service may only be used for lawful purposes. You may not use the Service to: - Harass, threaten, or send abusive messages to customers - Collect or solicit reviews in a manner that violates Google's policies or any applicable law - Transmit malware, viruses, or any harmful code - Interfere with other users' access to the Service - Attempt to circumvent usage limits or access controls Violation of this section may result in immediate account termination without refund.

NeuroDesk and all associated logos, software, and content are the property of NeuroDesk and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your active subscription. You retain ownership of your business data and customer contact information. By using the Service, you grant NeuroDesk a limited license to process and use this data solely to provide the Service.

Services may depend on third-party hosting, communications, payment, AI, mapping, analytics, device, software, and business platforms. Your use of those services may be subject to separate terms, privacy policies, limits, and charges. NeuroDesk does not control third-party availability, policy changes, or conduct, but will use reasonable care when selecting and configuring providers within the agreed scope.

Except for an express commitment in a written agreement, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. NeuroDesk does not warrant that a service will be uninterrupted or error-free, that every communication or lead will be captured, or that AI-assisted output will always be accurate. Search rankings, lead volume, revenue, review volume, and other business outcomes are not guaranteed.

To the maximum extent permitted by applicable law, NeuroDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, loss of data, or reputational harm. Our total liability to you for any claim arising from these Terms or the Service shall not exceed the total fees paid by you in the 3 months preceding the claim.

You agree to indemnify and hold harmless NeuroDesk, its officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and, where appropriate, by email. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at: NeuroDesk Email: support@neurodesk.co Website: neurodesk.co